Customer Service / Complaints
Customer Service / Complaints
Do you have a question, a problem with your order, or need to file a complaint? We are here to help you.
📧 Direct contact
You can write to us at our customer service email:
info@elisabethalvarezcosmetics.com
🇪🇺 Purchases within the European Union
If you have made a purchase from any country in the European Union, you have the right to receive free assistance through the European Consumer Centre (ECC). You can find more information here:
🔗 European Consumer Centre
⚖️ Online Dispute Resolution (ODR)
If you wish to resolve a dispute out of court, the European Commission offers a free platform for consumers and businesses:
🔗 ODR Platform - European Commission
Through this platform, you can submit complaints related to online purchases easily, in your own language, and at no cost.